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Motorhome Rental Hertfordshire - Our Terms & Conditions

1. Drivers

Aged between 25 and 70, held a full driving license for minimum of 3 years. Max 6 points in last 3 years. Driver to be present prior to, or on day of hire. Both parts of license will need to be seen, plus passport or other photo id and a utility bill no more than 3 months old.

2. Insurance

Fully comprehensive insurance is provided for vehicle, drivers and passengers. Hirer’s personal property is not covered by the insurance and it is recommended that the hirer takes out personal travel and cancelation insurance. The hirer is responsible for the insurance excess of £1,500 in the event of any damage to either the vehicle or third party property. The excess can be waived down to £500 by purchasing the collision damage waiver at £10 per day. The hirer will be fully liable for the replacement or repair to windows, windscreen, mirrors, tyres or over head damage or damage caused by reversing or any other damage caused by negligence.

3. Security deposit

A security deposit of £600 will be required on day of collection payable by pre-authorization by debit/ credit card or bank transfer. This will be released subject to the vehicle being returned in a clean and undamaged and complete condition with a full tank of fuel. The hirer will incur a cleaning charge if not returned clean, and a further charge for a deep clean if there is any evidence of animals or smoking in the vehicle. There will be an additional charge if the toilet cassette is not emptied and cleaned. There is no toilet emptying facilities at BTL Rentals.

4. Pick up / Drop off times

Pick up 1400 – 1600 (please allow 1 hour for hand over. (Earlier pick up may be possible subject to availability) Please call office on morning of pick up. Drop off 0900- 1100, please allow up to 1 hour for return inspection. Please note late returns will incur a penalty charge of £60 per hour.

5. Office hours

Monday – Friday 0800 – 1730. Saturday 0800 – 1200.

6. Hire Rates

Rates quoted include, VAT at the current rate, unlimited mileage, UK and Europe, comprehensive insurance, calor gas and toilet chemicals.

7. Bookings / Cancellations

An initial payment of 25% of the hire charge, which is non refundable is required to book the vehicle. The balance of the hire is due 4 weeks prior to your start date. All licenses and id will need to be seen 2 weeks prior to start date. Failure to provide full payment and documents may result in the booking being cancelled and the loss of your initial payment. Any cancelation after initial payment is paid will be forfeited unless BTL Rentals can re let the vehicle.

8. Additional charges

European travel £24 per day surcharge. Additional drivers £6 per day.

Vehicles not returned with a full tank of fuel, £25 filling charge plus the cost of the fuel. Any traffic violation orders sent to BTL Rentals £30 administration charge. Late returns will be charged at £60 per hour .Standard clean if vehicle is returned in an unacceptable condition £36. If evidence of smoking or animals in the vehicle deep clean £72.

9. Your responsibilities

To ensure the safe keeping of the vehicle, check coolant and oil levels daily as shown on hand over. Ensure only drivers approved by BTL Rentals drive the vehicle. You must not let anyone work on the vehicle without the consent of BTL Rentals.

10. Breakdowns

No responsibility can be accepted by BTL Rentals for any loss or damage or expense which occurs as a result of any defect or breakdown. BTL Rentals will not be held responsible for hotel costs or any other cost subsequent to a breakdown. The hirer will indemnify BTL Rentals from any liability. If you breakdown you should contact the breakdown service that covers the vehicle. Details will be in the wallet attached to the windscreen.

11. In the event of an accident

Follow the instructions in the ‘accident wallet ‘which you will find in the glove box. Do not admit liability and notify BTL Rentals within 24 hours.